We hope that you enjoy the purchase you made from us here at Woman Kynd. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.


As an alternative to the return options provided by your statutory rights, customers may return items purchased from Woman Kynd under this Returns Policy in accordance with the following terms:

1. Returns made under this Returns Policy must be made within 14 days of delivery of an item, in the case of items purchased remotely (e.g. via our website), or within 14 days of purchase in the case of items purchased in-person.
2. Items to be returned must:
a. Items to be returned must be in an unopened/unused state dependent on the type of product purchased
b. Items must be returned in the condition they were received in with original packaging and all labels attached.
3. To start the returns process, you should email requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number) and the details of the item(s) you want to return.


When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s):

1. Taking into account any discounts that we applied at the time of purchase.
2.  Exclusive of any shipping costs paid.


Once we have received the item you wish to return:

1. We will check the item within, wherever possible, 7 days. We my be able to check items if returned in-person immediately.
2. If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy:
a. We will inform you that your return has been received and accepted.
b. You will receive a refund via your original payment method, usually within 7 days of a return being accepted.
3. If the item returned does not comply  or your returns procedure does not comply with the requirements set out in this Returns Policy:
a. We will inform you as to why your return has not been accepted.
b. We may, at our discretion, offer a reduced refund (e.g. if an item is returned damaged).
c. You will have the option to take the item back (note that you may be required to pay for shipping if necessary).


If you wish to exchange an item purchased for another item (e.g. the same product in an alternate scent), you should return the purchased item as usual (i.e. as set out above) and make a new purchase of the new item you wish to have.


The returns process provided under this Returns Policy is provided in addition to customer's statutory rights and, as such, this Returns Policy does not diminish these statutory rights in any way - it simply provides our customers with an additional returns option.

A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to refund if a product is not of satisfactory quality or not fit for purpose. Or, if you're a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights).

Exactly which rights apply to your situation will depend o the circumstances of your purchase. For example whether you purchased as a consumer or a business; whether you purchased online or in-person; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase:

1. See the Terms and Conditions that cover your purchase. You will have access to these during the purchase process.
2. You can contact us at to request a copy of the relevant Terms and Conditions, to ask which of our Terms and Conditions are applicable to your purchase, or to request more information about your rights.